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USERS RELATIONSHIP GENERAL TERMS
CHAPTER I
Subject and general terms
These General terms of the contract between Ship For Less Jamaica and its end users set forward the terms and order of courier services consignation.
These General terms are obligatory both for Ship For Less Jamaica and the user.
The General terms are inseparable part of the individual contract with the user.
When a shipment is handed to Ship For Less , consignee accepts on his behalf and on behalf of the user, associated with the shipment, that these General terms are in force, except if other is agreed in writing with an empowered Ship For Less official.
CHAPTER II
Services range and characteristics
Ship For Less executes domestic courier services.
Ship For Less delivers services, to users from all settlements on the territory of Jamaica.
Types of shipments:
9.1. Letter – written message on any media, inserted in an envelope.
9.2. Document – written messages or printed materials, without commercial value.
9.3. Non-document – shipments with defined dimensions and weight, usually containing items with or without commercial value.
There are no limits of the number of packages in a multi-package shipment.
There are no limits on the size and weight of packages
Calculating and charging the weight of the shipment:
Price is determined based on the general actual weight or the general dimensional weight of all packages in the shipment, whichever is greater. Dimensional weight is determined using the following formula:
Length х Width х Height in centimeters / 138 = dimensional weight in pounds.
Ship For Less reserves the right to reweigh and recalculate every package, to confirm calculations.
CHAPTER III
Access terms
Ship For Less guarantees equal access to all users for all available services.
CHAPTER IV
Quality of service
Courier services guarantee not only greater speed and safety of accepting, handling and delivering of shipments personally to the consignee, but also rendering of all or some of the following additional services:
18.1. Collecting from sender’s address within the Fort Lauderdale area.
18.2. Receiving written or verbal information on delivery date and hour of the shipment (if requested by the sender).
18.3. Controlled supervision and tracking of shipments.
18.4. Personalized services to users.
Ship For Less is bound to ensure the safety of the shipments and to keep all correspondence confidential (sender and consignee), not only while services are been rendered but also after that. Ship For Less will not give out information on shipments and their contents, except to sender and consignee and their empowered representatives, and to guarantee the security of the network.
CHAPTER V
Payments
Payment is either paid in cash or wired by:
20.1. the sender
20.2. the consignee
20.3. according to preliminary agreement between In Ship For Less and the user
20.4.Rates are subject to change without prior notice.
20.5. Processing ONLY does not include delivery or pickup charges
• Pick up and or delivery charges are based on cargo van/vehicle used
• Pick up and or delivery that needs special vehicle, will be an extra charge
CHAPTER VI
Requirements for collecting and delivering of shipments
Ship For Less accepts shipments, which are adequately shaped and packed for transportation and are not endangering the safety of other shipments.
Sender supplies packaging. Envelopes and packets of the shipments must comply with the following requirements:
23.1. They must be appropriate for the weight, shape and type of content of the shipment, as well with the method of transportation and transportation continuance.
23.2.Packaging and enclosement of shipments should ensure the safety their contents in a manner that not only it should not be possible to damage it, but also to prevent access to it without visible notice of packaging been breached, or tо allow discloser of shipment content to third parties.
Ship For Less reserves the right to refuse any package, which does not comply with the requirements of article 23.
In case of doubt concerning forbidden/prohibited goods or substances in the shipment, Ship For Less when accepting such shipment, may request sender’s agreement to check the content. If the sender denies – shipment will not be accepted. In the case that the shipment is received by our officials and it contains any restricted or prohibited substances, the shipment will be returned to the sender.
CHAPTER VII
Rights and obligations of Ship For Less users
Users have the right:
30.1.to receive full information on characteristics and features of available services.
30.2. to require contracts for all services supplied by Ship For Less .
30.3. to issue requests, complaints and suggestions.
Users are bound:
30.4. to prepare the shipment in adequate form according to article 23;
30.5. to pay the price for the service as quoted , except if other is agreed in a written individual contract or additional agreement;
30.6. to supply true and maximum detailed information about the shipment i.e invoice needed for clearing customs.
Ship For Less has the right:
- To request invoices detailing the cost or shipment and date of order to clear customs.
- To charge a late fee for packages not collected over a 7 business day period.
- To auction any packages that have not been identified and or collected within 30 days after clearing Jamaica Customs.
30.7. to require an adequate shape and packaging of the shipments for transportation, which does not endanger the integrity or contents of other shipments;
30.8. to reject shipments containing forbidden for transportation goods and substances, according to Chapter VIII;
30.9. to be compensated by the users for dameges caused by their shipments to Ship For Less or other shipments.
31.0. to sign individual contracts and/or agreements for additional services;
31.1. Ship For Less reserves the right to deny or suspend transportation of shipments which are economically or technically are impractical or remunerative for transportation, when:
31.1.1. they do not comply with the provisions of chapter IV.
Ship For Less is obligated:
32.1. to guarantee equal access to available services for all users;
32.2. to keep confidentiality of correspondence during and after service has been rendered;
32.3. to inform users for all characteristics of the offered services, including their prices, the forbidden for transportation goods and substances, as well as when requested by the users, to give information on conditions and order for using the services;
32.4. to consider and take position on user reclamations, not later than 30 (thirty) days after they have been issued;
32.5. to indemnify the users according to the provisions of Chapter IX;
32.6. to duly notify the users for all or any limits applying to offered services, enforced by the official authorities in cases of emergency or concerning national secutity or national defence;
CHAPTERVIII
Prohibited goods and substances
Ship For Less , according to the Jamaica Customs Agency, forbids the insertion of the following items and substances in the contents of the shipments:
34.1.Indecent and obscene prints:
- Paintings
- Lithographs
- Cinematograph films etc
34.2. weapons, explosives, inflammable and other hazardous substances and items.
34.3. items and substances which because of their nature or packaging are dangerous to the life and health of Ship For Less employees or other persons, or may endanger, contaminate, soil or damage other shipments or property.
34.4. live animals
34.5. religious materials of forbidden or not registered in the countrysects or organizations
34.6. movable cultural monuments, which do not have issued license or certificate
34.7. insertion of money, valuables, coins, banknotes, monetarysigns, travel cheques, objects which are precious for the sender, platinum, gold, silver, polished or unpolished precious stones or other precious items
CHAPTER IX
Reclamations and indemnification procedures
The user has the right of indemnification.
Reclamation of damaged shipment should be made by the consignee when receiving the shipment, in the presence of a courier and with his participation an ascertainment protocol in two copies should be filled.
Ship For Less has a limited material responsibility to users concerning shipments which have been not fully or incorrectly executed according to the courier service contract.
For partially or fully damaged, or lost during transportation shipments, Ship For Less responsibility to the amount of:
38.1. the actual value of the contents, that was presented by the user in which to clear customs.
Ship For Less is not responsible for:
40.1. damage or loss of shipments, caused by force majour;
40.2. damage of shipments due to the sender, because of inadequate for the weight, volume or content of the shipment packaging, because of wrongly stated content, or caused by the nature of the content itself;
40.3. if the sender have not made a reclamation in the moment of receiving;
40.4. for shipments containing forbidden items or substances, which because of this reason have been confiscated or destroyed by the official authorities and in the established order;
40.5. for purely economic loss, including expences for alternative transportation, loss of profit, loss of business opportunities or loss of income, caused by loss of use, caused by loss or damage, or delay of shipment or package, independent if the value of the relevant shipment has been declared according to article 39;
40.6. for lost/missing packages not received by our offices.
All reclamations should be directed to Ship For Less in writing as soon as possible, for every case, but not later than 14 (fourteen) days after Ship For Less has accepted the shipment. If this terms is not kept In Ship For Less no longer be held responsible.
Deadline for reclamation is 30 (thirty) days after it has been deposited with Ship For Less .
CHAPTER X
Resolving disputes
Disputes between Ship For Less and the users are to be settled by good will. If they fail to reach consensus, each party may request the expertise of a competent authority.
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